Refund and Return Policy

Return & Refund Policy

Because all of our products are custom-made to order, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or change of mind.

Please read our policy carefully before placing an order.

All Sales Are Final

All items are produced specifically for each customer. For this reason, all sales are final unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, we will gladly offer a free replacement or refund.

To be eligible:

You must contact us within 2 days of delivery

You must provide clear photo proof of the damage or defect

The photos must clearly show the issue and the entire product

Requests submitted after 2 days from delivery may not be approved.

What Is Not Eligible for Refund or Return

We do not offer refunds or returns for:

Incorrect size ordered

Change of mind

Incorrect address provided

Minor variations in print placement or color (these are normal in print-on-demand production)

Damage caused after delivery

Normal wear and tear

How to Submit a Claim

Please email us at: faithandforeverkustomkreations@yahoo.com
Include:

Your order number

A description of the issue

Clear photos of the damaged/defective product

We will review your request and respond within 1–3 business days.

Approved Claims

If your claim is approved, we will offer one of the following:

A free replacement

A full refund

The resolution method will be determined based on the issue.